Southfield Collision and Auto Repair

Mon - Fri: 8:00 AM - 6:00 PM
Sat: 8:00 AM - 4:00 PM
5

Excellent service great business model and very good customer service. Takes care of your needs. Overall a great shop to go to when you need something done

1

One of their tow truck drivers cut me off in rush hour, while smoking pot, and then proceeded to give me the finger. Driver is a lawsuit waiting to happen.

5

Go to the one in Livonia on middle belt they are excellent and fast service

5

I had a flat tire and needed roadside assistance. I called Honda roadside and was told another company would be out in 30 minutes. 3+ hours later still no help. They then were lucky enough to get ahold of Rayvon (sorry about spelling ?) at Total Car Care. I was out of their tow area, but lucky for me he was in the area and came to the rescue! He was so polite and courteous as he could see I was upset. Very quickly and efficiently he got my car towed to the dealership before they closed! I will be calling them if the occasion ever arises again. Thank you guys so much, I couldn't be more thankful.

1

Today I spun out on the highway due to the roads being more slippery than I anticipated. Luckily I was okay, my car even incurred no damage, but I became stuck in a ditch, and needed roadside assistance. I contacted Progressive, and they assigned Total Car Care to tow my vehicle. The spin out happened at 9 am. The request was made by 9:10 am. Total Car Care arrived at approximately 12:56 pm. So I waited for them to arrive on the side of the highway, for just under 4 hours (3 hrs 46 mins-3 hrs 56 mins). They then told me they were not equipped to get me out because their vehicle could potentially be pulled into the mud as well, and quickly left. I'm not mad about them saying they weren't equipped to do the job, stuff like that happens. I am, however, quite offended that they took 4 hours to make it to my location. That is shamefully, shamefully bad service. Shamefully bad service. Imagine if someone was trying to sell you on Roadside Assistance paid for within your insurance, which you have to pay extra for per month, and they told you that assistance would take on average 4 hours to reach you. You would never, ever opt for that service. Shamefully bad service.

5

Very professional and helpful …. Took the time to explain things . I will be returning here again for future services

1

Do not take your car here!!! If James the tow truck guy tries to tell you that your car will be in and out .HE LYING!! Our car as been there almost 2 months and each week we are told that it will be done NEXT week. I have heard that 6 times NOW! They don't communicate with you,you have to call and get an update and hope someone answers. You would think they don't answer because they are working on your car..but my husband has gone in twice and saw people sitting around on they phones smoking vapes. LIKE SERIOUSLY! You got time like that with all these cars you need to be getting out of there. I am beyond frustrated no one gives you honest straight answers,now they trying to tell me they getting parts from the junk yard to put on my car! I KNOW they have lost their minds. Looking to get my car out of there ASAP to have someone else fix it!

5

1

So slow going on the second month and my car still isn't done

5

I was skeptical at first but what an Amazing place! Peter was very informative and takes care of anything that’s needed! Financing is also available if cash isn’t on hand at the moment. I take the wife’s and I vehicles up there and if they’re too busy for any reason, The Livonia location is just as great! Will be back

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21535 Telegraph Road Southfield, MI, 48033 (248) 665-8888