Have had my wife's car for over a week with no update on when it will be fixed. Could not get ahold of anyone on the phone so my wife stopped in yesterday to see what was going on with her vehicle and the service guy was on lunch. She left her info and was told she would get a call back. Call never happened. Today my wife called several times. Service department has a voicemail that is full and dose not except messages. Transferred to another department through the automated phone service and nobody answered. She left a message and never got a call back. Only reason we had our vehicle towed here is because the tow truck driver talked us into it with false promises. Stating this shop is faster than others because they have way better connections. We are unfortunately regretting this decision. Very upsetting that we can't even get a call back with an update. Have no idea when the car will be fixed. Update: after speaking with a service tech that acted like a manager, I thought my wife's car was being taken care of and everything was moving forward. Boy was I fooled and lied to. This individual went mia, and I had to spend 2 hours bombing their phone just to find out he wasn't a manager and got the real manager's number. Once I called him I found out said employee was not a manager, and it was going to take 4 weeks before an insurance inspector was going to come out, and stated I should have stayed within my insurance network. Funny thing is I was going to do that to begin with but their lousy tow truck driver talked us out of it. Stating, they were quicker, better etc... The truck driver knew who our insurance was through. He should have never suggested we use his shop knowing this. Case in point our vehicle sat there for over 2 weeks with no one contacting us giving us any information and to spend hours of our time to track somebody down. Just to find out we were lied to and only to have our car taken to where it was supposed to go to begin with. Do not use them. These people are crooked and liars.
Hello Jim, We do apologize for the experience you had with us. Your experience was with the collision shop not our service center, Unfortunately there is nothing we can do when waiting on insurance companies to come in our shop to inspect the vehicles. Our facility does hold a major part store in house, so yes we do have the advantage on getting a lot of parts quicker than usual as stated by our tow truck driver. We had advised that your insurance company still needed about 2 - 3 weeks to come out for their inspection. Due to the inconveniences you experienced we towed out your vehicle for free to another shop as requested. We do wish you luck on getting your vehicle repaired, Please enjoy the rest of your day,
- New Roads Auto Center